Service

Dnion persists in Technology achieve future, Service create value management idea, and constantly improve the level of technology in the process of development, deepened team service consciousness. We carry on the fusion, so achieve two futures: Advance technology, excellent service.

Dnion has a professional service team, and rich experience of customer service, satisfying your needs of pre-sales, sales, after-sales high quality service. We are worth your trust.

Dnion has the principle of service customer is be respected; service is based on customer; responded rapid; processing is prompt. We prepare to serve you at any time you need, and provide professional, excellent, prompt, overall service.

Dnion makes up a personalized solution for customer, appointing special commissioner
to coordinate all kinds of the problems. We help you to solve the problem one to one till it is settled thoroughly and provide beneficial suggestion and early warning service for customer, improving the degree of satisfaction of client and partner.

7*24 maintenance centerimplement all- around-clock, one stop responsibility system, providing the omni-directional real-time maintenance service
Pre-sale technical support: thorough understands customer demand, and makes up personalized solution for customer.
The team of customer service: professional service unites the advantage of local one- stop service, providing fast and intimate service for you.
Maintenance and Settlement:

7*24*365 whole year work technical support telephone:
Shanghai Dnion: 021-52835707       13818546218
Beijing Dnion:    010-64405890-309    13910511030
Guangzhou Dnion: 020-61224600-706    15915922238
Technology support mail:
Suit and advice mail:

The process of declaring:
customer declares breakdown
people of receptionist
technical support
declaring breakdown
record feedback to the technology attendant
get the detail information of the customer
coordination of the customer
confirms the detail of technical breakdown
customer gain the detail information of maintenance process
The service person supervises and feedback the detail information of maintenance to the customer.
whether can settle the problem within 15 minutes or not?
receive the information of settlement , keeping a file.
the conclusion of settlement
finish all the procedure